FAQ – Tanrido

General & Ordering

What is Tanrido, and what do you sell?

We are a Canadian online store specializing in non-perishable products across three categories: Groceries (shelf-stable pantry staples), Pet Supplies, and Personal Care & Beauty. All items are shelf-stable and delivered anywhere in Canada.

How do I place an order?

Browse → Add to cart → Checkout → Enter your shipping address → Choose a payment method → Confirm. An order confirmation email is sent to you immediately after purchase.

What payment methods do you accept?

We accept: Visa, Mastercard, American Express, Apple Pay, Google Pay, Interac, and PayPal. All transactions are secured with SSL encryption.

Can I modify or cancel my order after placing it?

Yes — within 1 hour of placing your order, if it hasn’t entered fulfillment yet. Log in, go to My Orders, and select Edit / Cancel. After that window, you may initiate a return once the order arrives.

Is there a minimum order amount?

No minimum — order as little as you like. Orders over 100 CAD qualify for free standard shipping anywhere in Canada.

Groceries

Which international cuisines and regions do you cover?

South Asia: Indian, Pakistani, and Sri Lankan pantry staples
Middle East & Gulf: Arabic, Iranian, and Turkish groceries

We are actively expanding — stay tuned for new regions.

Are your international grocery products authentic and imported?

Yes. All products are sourced from authorized importers. The country of origin is shown on every listing, so you always know exactly where your food comes from.

Do you carry Halal, Kosher, or Organic certified products?

Yes. Always verify the certification mark on the physical packaging as the authoritative source.

How do I know the expiry date of grocery items before buying?

Each product page displays the minimum remaining shelf life at time of dispatch. Shorter-dated clearance items are clearly flagged with a discount. The exact best-before date is printed on the physical packaging.

Can I buy in bulk or wholesale quantities?

Yes — some eligible items are available in bulk. Email us at inquiry@tanrido.com for custom quotes and wholesale pricing.

Pet Supplies

What types of pets do your supplies cover?

We carry supplies for dogs and cats. Our range covers food, treats, grooming products, accessories, and supplements — all shelf-stable and non-perishable.

Are your pet food products safe and regulation-compliant?

Yes. All pet food products are imported through licensed Canadian distributors and comply with applicable Canadian regulatory standards. We verify compliance before listing any new product.

Can I return opened pet food or treats?

Unopened items may be returned within 7 days of delivery in original packaging. Opened pet food or treats cannot be returned.

Personal Care & Beauty

What personal care and beauty product categories do you carry?

Skincare: Cleansers, serums, moisturizers, sunscreens, and masks
Haircare: Shampoos, conditioners, oils, and treatments
Body Care: Lotions, soaps, and deodorants
Cosmetics: Foundations, lip products, and eye makeup
Natural & Ethnic Brands: Ayurvedic, K-beauty, and Halal cosmetics

Are your beauty and skincare products Health Canada-approved?

Yes. We only list products that comply with Health Canada cosmetic regulations. Prohibited or restricted ingredients are never listed on our platform.

Do you carry products for specific skin tones or hair types?

Yes. We carry products formulated for a range of hair textures and skin tones, including Black Castor Oil and argan oil for natural hair, and a dedicated Ayurvedic haircare range for South Asian hair types.

Are your beauty products cruelty-free or vegan?

Many are. Cruelty-free and vegan labels are shown on qualifying product pages. Brands subject to China’s mandatory animal testing requirements are clearly flagged.

Can I return a beauty product if it doesn’t suit my skin?

Opened personal care items are generally non-returnable for hygiene reasons. Sealed, unopened products may be returned within 7 days of delivery. We recommend patch-testing new skincare products before full use.

Shipping & Delivery

Where do you ship? Do you deliver across all of Canada?

Yes — we ship to all provinces and territories across Canada. Estimated delivery times:

Major Cities: 2–4 business days
Prairies & Atlantic: 3–6 business days
Northern Territories: 7–14 business days

Orders over $100 CAD receive free standard shipping nationwide.

How do I track my order?

Once your order is dispatched, you’ll receive an email with your tracking number and a direct link to the carrier’s tracking page.

What if my package arrives damaged or with missing items?

Take a photo of the damage immediately, then email inquiry@tanrido.com within 48 hours of delivery with your order number and photos. We’ll arrange a free replacement or issue a full refund — your choice.

Returns & Refunds

What is your general return policy?

We offer a 7-day return window from the date of delivery for eligible items:

Pet non-food items: Unused, in original packaging
Beauty & personal care: Sealed/unopened products only
Final Sale items: Not eligible for return

Refunds are processed within 5–7 business days of receiving the returned item.

How do I initiate a return or refund?

Follow these steps:

Log in → My Orders → Request Return
Select the item(s) and reason for return
Print the prepaid return label provided
Drop the parcel off at the designated carrier location

Your refund will be confirmed within 3 business days of our receipt of the return.